FAQ’s

What is Trading house.pk?

Trading House.pk is an online B2B platform that allows you to easily shop the grocery products free of trouble. Faster and safer shopping is only a few clicks away.

How do I place an order on Trading House.pk?

·         Browse the website for your desired product.

·         Add the item to cart. Go to My Cart. You can either view cart or checkout.

·         Filled in your details and this way you can easily place your order.

Do you only deliver in Karachi?

Trading House.pk delivers products all over in Karachi only.

Are the prices on Trading House.pk negotiable?

The products price is determined to give you the best value, so the price negotiation is considered unnecessary.

How can I trust that the products that will be delivered are quality checked?

We at Trading House.pk ensure the quality and packaging of products before delivery so that you get the best finely packaged and produced products, as the products delivered are derived from the top brands that are the product of quality.

What are the delivery charges?

For the order below Rs. 1000, the delivery charges are Rs. 100; whereas, order that are more than Rs. 1000 will be delivered FREE. 

What is the minimum order limit?

There is no amount limit to order through cash on delivery option.

I want to order products in large quantity as a corporate order, what to do?

You can write us at [email protected] or call us on 03152450239 for corporate orders.

What is the minimum and maximum time to return the order?

You can return the product in 4 to 5 working day.

What is minimum time of delivery?

Your Order will be delivered in minimum 2 working days however due to any uncertain conditions in city the delivery can be late.

How do I return my product?

You can write us at [email protected] or call us on 03152450239 for corporate orders.

How do I know that my order is confirmed?

You will receive an invoice after you click on the option ‘place order’.

How can I pay for an order?

You can pay Trading House.pk. through Cash on Delivery

Can I review my order receipt?

Our delivery agent contains your order receipt at the time of delivery. Moreover, you can view your transaction history in “My Orders” tab

How can I track my order?

Yes, you can track the status of your order under My Orders section.

What should I do if an item that is delivered is defective (Broken, leaking or expired)?

Contact Trading House.pk at our helpline or email.

Do I need an account to shop with Trading house?

You don't need an account to shop with Trading House.pk, but when shopping with Trading House.pk with an account you get a more simple, safe and easy shopping experience.

Are there any additional terms and conditions for registration?

There are no additional terms and conditions for registering with Trading House.pk.

Do I need to submit any private information while registering?

You can register by submitting just your contact number and email address.

Is my data saved with Trading House.pk?

Yes, your data is save with Trading House.pk with utmost confidentiality to improve the shopping experience. You can check the Privacy Policy document for further details.

What should I do if I don't get the invoice for my order?

Our delivery agent will be providing you the invoice of your order, if in case you don’t get the invoice, you can check it from the Order section of your Trading House.pk account.

Will somebody contact me before delivering the package to my location?

Due to any inconvenience yes the rider will contact you if necessary.

Can I change the delivery address of my order?

Yes, you can change the delivery address of your order.

Who will deliver my order?

Trading House official rider will be deliver your order.

What happens if the delivery is not on time?

We appreciate your time and best shopping experience with Trading House.pk so that we can place orders in due course. The waiver is subject to unforeseen and unexpected circumstances, such as traffic congestion or transit accidents, that may prohibit us from accessing advance information when we are late.

How do I cancel my order?

You can call us to cancel your order provided within a day because one the order in dispatched you cannot cancel it.