Return and Refund
Please go through our Return Policy on this page to understand our return procedures and make sure your item is eligible for return. You will have 7 days after an item is delivered to you to notify us that you want to return the item.. If the item you wish to return meets the criteria mentioned below, your return can be initiated by writing us at [email protected] or contact us on 0315-2450239 which is available 12/7.
1.1. Conditions for Return:
· Please check all the products quality and quantity at the time of delivery. A claim of product quality or quantity won’t be entertained after the stock is delivered.
· We won’t be able to return a product if it’s not up to standard from inside after opening.
· If a product is unopened and if the quality is not up to mark, please return it at the time of delivery, no later claims will be accepted.
· The product must be unused, and without any flaws. If a product is returned to us in an inadequate condition, we reserve the right to send it back to customer.
· The product must include the original tags, user manual, warranty cards, freebies and accessories.
· The product must be returned in the original and undamaged manufacturer packaging / box. Do not put tape or stickers on the manufacturer’s box.
· We are not responsible if you don’t like the product and want to return it, we won’t be able to return it until there is some quality issue.
Refund process begins after we have completed Quality Check on your returned product. The quality check process may take 1 to 2 days from the date we receive the returned item. We will notify you of the result as soon as the quality check is complete.
As a general rule, Trading House does not offer any product warranties as these are provided by the manufacturers or brands of products. However, our Customer Service will assist you in any way possible to figure out how to claim your warranty from the company, or warranty provider.
If you have any questions or concerns further, then please email us at [email protected] or contact us on 0315-2450239.