Return and Refund
Return:
Please go through our Return Policy on this page to
understand our return procedures and make sure your item is eligible for
return. You will have 7 days after an item is delivered to you to notify us
that you want to return the item.. If the item you wish to return meets the
criteria mentioned below, your return can be initiated by writing us at [email protected] or
contact us on 0315-2450239 which is available 12/7.
1.1. Conditions for Return:
·
Please check all
the products quality and quantity at the time of delivery. A claim of product
quality or quantity won’t be entertained after the stock is delivered.
·
We won’t be able
to return a product if it’s not up to standard from inside after opening.
·
If a product is
unopened and if the quality is not up to mark, please return it at the time of
delivery, no later claims will be accepted.
·
The product must
be unused, and without any flaws. If a product is returned to us in an inadequate
condition, we reserve the right to send it back to customer.
·
The product must
include the original tags, user manual, warranty cards, freebies and
accessories.
·
The product must
be returned in the original and undamaged manufacturer packaging / box. Do not
put tape or stickers on the manufacturer’s box.
·
We are not
responsible if you don’t like the product and want to return it, we won’t be
able to return it until there is some quality issue.
Refund:
Refund
process begins after we have completed Quality Check on your returned product. The
quality check process may take 1 to 2 days from the date we receive the
returned item. We will notify you of the result as soon as the quality check is
complete.
Warranty:
As a general rule, Trading
House does not offer any product warranties as these are provided by the
manufacturers or brands of products. However, our Customer Service will assist
you in any way possible to figure out how to claim your warranty from the
company, or warranty provider.
If you have any questions
or concerns further, then please email us at [email protected] or contact us on 0315-2450239.